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All products shipped to or within the
If within 30 days from the date of transaction we are notified about your
dissatisfaction with the purchased product, or you decide to return the product
for any reason, we will issue a Return Materials Authorization (RMA) so you can
return your merchandise for a refund or exchange.
If within 365 days from the date of transaction we are notified that a purchased
product has failed to perform, we will issue a RMA so you can return your
merchandise to obtain a replacement.
returns with the purpose of either exchange or refund must be accompanied by a
RMA number as well as a valid copy of your invoice or sales receipt. In
order to obtain a RMA number, you must fill out and submit a RMA
Request Form. A RMA number will then be emailed to you within 8
business hours. If you do not receive your RMA number within 48 hours, send us
an email to Help@BattPros.com and we will
expedite the process. All returned merchandise must be in original
condition, and must include all original packaging materials and accessories. A
re-stocking fee equal to 15% of the price will apply towards each of the
a) We determine
that the product is not defective or you have chosen to return a non-defective
b) The product is
returned with no appropriate RMA, or is received after 15 calendar days from the
RMA issuance date
c) The product
received is not in its original (re-sellable) condition, or is missing packaging
Products will not be covered under warranty if
“ship to” address is not within the
Was damaged by end-user
b) Was mishandled
Was stored in improper general or specified environmental conditions,
e.g. temperature and humidity
Was not used within first thirty days of date of the purchase
functioning or was damaged as a result of a natural disaster
Shipping charges, if any, are non-refundable. You
are responsible for any cost associated with shipping the product safely to our
BattPros.com offers an extensive line of laptop batteries and power adapters. All of our products are built with high quality components and have passed our strict quality control process and that is how we can back every single product with our 30-day money back guarantee and a full 1 year replacement warranty.
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